FAQ
Frequently Asked Questions
SECTION 1 — General Questions
Q1 — What makes Artizan Décor unique?
A: Our proprietary systems deliver custom seamless finishes, mold resistance, low maintenance, and a 5-year warranty for long-lasting beauty.
Q2 — Is a deposit required before starting the work?
A: No deposit is required; however, a credit approval form must be completed and approved prior to scheduling the project.
Q3 — Can customers make monthly or deferred payments (30, 60, or 90 days)?
A: Yes, flexible payment options are available through third-party financing; however, all credit terms are subject to credit approval.
Q4 — Are Artizan Décor franchisees licensed by the government?
A: No, a government license is not required. Artizan Décor’s work is classified as artistic surface finishing and maintenance, since it is applied over existing surfaces without demolition. This type of work does not fall under standard construction or renovation licensing requirements.
Q5 — Does the end user contract directly with Artizan Décor for the surface makeover?
A: No, the end user contracts directly with the local certified Artizan Décor franchisee, who carries out the installation. Artizan Décor acts as the manufacturer of the surface solution products and also serves as a booking and coordination agent, offering assistance with credit and financing options for the end user. All franchisees operate under Artizan Décor’s strict standards, using approved materials, systems, and methods to ensure consistent quality, durability, and customer satisfaction.
Q6 – Can the end user pay for Artizan Décor’s services with a credit card or electronic bank payment?
A: Yes. Artizan Décor accepts MasterCard, Visa, PayPal, and electronic bank payments for your convenience.
SECTION 2 — Product & Application
Q1 — What is Liquid Ceramic Plaster?
A: Liquid Ceramic Plaster is a high-performance coating that forms a seamless, waterproof surface over tile, drywall, or concrete — without demolition.
Q2 — What is Insulated Liquid Ceramic Plaster?
A: Insulated Ceramic Plaster is a specialized coating that acts as a thermal break, helping to regulate temperature while curing into a highly durable surface. It also provides insulating, noise-reducing, and fire-retardant properties, making it both functional and long-lasting.
Q3 — How long does a typical Liquid Ceramic Plaster installation take?
A: Most applications are completed within 1–2 days. Surfaces can be walked on after 12 hours and fully cured in 24–48 hours depending on temperature and humidity.
Q4 — How many Artizans are needed to apply the Liquid Ceramic Plaster?
A: For small to medium-sized applications, typically one Artizan is sufficient. For larger projects, up to two Artizans may be required to ensure optimal efficiency and a seamless finish.
Q5 — Can Liquid Ceramic Plaster be applied over existing tile?
A: Yes. It bonds directly to tile, creating a smooth, modern finish without removal or demolition.
Q6 — What Liquid Ceramic Plaster finishes and colors are available?
A: Choose from matte, satin, or gloss finishes, with optional marble, stone, or metallic effects. Custom color matching is also available.
Q7 — Can Liquid Ceramic Plaster be made in any color?
A: Yes, Liquid Ceramic Plaster can be custom tinted to almost any color. However, exact color matching is not always 100% precise due to the natural mineral composition and curing characteristics of the material.
Q8 — Can Liquid Ceramic Plaster be made in any pattern?
A: Yes, Liquid Ceramic Plaster can be crafted into a wide range of patterns and textures. However, more intricate or detailed designs require additional time and precision, which may increase the overall cost of the application.
Q9 — Where can Liquid Ceramic Plaster be used?
A: Liquid Ceramic Plaster is ideal for walls, floors, countertops, showers, and commercial or hospitality interiors.
Q10 — How long does the Liquid Ceramic Plaster installation process take for an average-sized bathroom?
A: The Liquid Ceramic Plaster installation typically takes approximately 3 days from start to finish, depending on surface conditions and design complexity.
Q11 — Can a bathroom still be used during the installation of Liquid Ceramic Plaster?
A: Access to the bathroom is limited during the installation process to allow proper curing and surface bonding. However, the area can usually be re-entered within 24 hours for light access, with full use typically restored once the installation is complete—usually within 3 days.
Q12 — What is the lifespan of Liquid Ceramic Plaster?
A: The lifespan of Liquid Ceramic Plaster depends on how the surface is used and maintained. Under normal household conditions, Liquid Ceramic can last up to 15 years, maintaining its durability and finish with proper care.
Q13 — Does Liquid Ceramic Plaster have an odor or contain VOCs?
A: Liquid Ceramic Plaster has a very low odor during application and is available in low-VOC formulations for safe indoor use.
Q14 — Is Liquid Ceramic Plaster toxic?
A: No, Liquid Ceramic Plaster is non-toxic, low-odor, and safe for indoor use. It contains low or zero VOCs (volatile organic compounds), making it environmentally friendly and suitable for occupied spaces. You can continue living in your home while the work is being carried out without any health or safety concerns.
Q15 — Does the Liquid Ceramic Plaster create dust during installation?
A: The Liquid Ceramic Plaster installation process is not entirely dust-free, but dust generation is minimal. All applications are designed to keep the work area clean and controlled, ensuring a smooth and efficient installation with little to no disruption.
Q16 — Is the Liquid Ceramic Plaster installation process noisy?
A: No, the Liquid Ceramic Plaster installation process is very quiet. The only minimal noise typically comes from a vacuum system used to maintain cleanliness during surface preparation.
Q17 — How long do I have to wait before using a bathtub after it has been glazed?
A: The bathtub should not be used for at least 24 hours after glazing. While the surface will be dry to the touch within that time, it reaches its full bonded strength and durability after approximately one week.
SECTION 3 — Additional Services & Product Referrals
Q1 — Does Artizan Décor provide plumbing or electrical services?
A: No, Artizan Décor specializes exclusively in the provisioning of surface solution products. However, we can refer licensed plumbing or electrical contractors to assist with any additional work required. These related service costs can also be included in an approved credit plan for your convenience.
Q2 — Can I purchase new plumbing fixtures or bathroom cabinetry directly from Artizan Décor?
A: No, Artizan Décor does not sell plumbing fixtures or bathroom cabinetry directly. However, accessory items can be purchased and installed through one of our licensed partner affiliates, and those purchases may be applied to your approved credit program.
SECTION 4 — Care & Maintenance
Q1 — How should I clean my new Liquid Ceramic Plaster surface?
A: Use a pH-neutral cleaner and soft cloth. Avoid abrasive pads or harsh chemicals. The surface retains its finish with minimal care.
Q2 — Is the Liquid Ceramic Plaster surface resistant to moisture and mold?
A: Yes. All Artizan Décor systems are 100% waterproof and mold-resistant, making them ideal for humid or wet environments.
Q3 — Can damaged Liquid Ceramic Plaster be recoated, refreshed, or repaired?
A: Yes, localized touch-ups or refinishing can be done depending on the finish type. The surface can also be recoated or repaired if needed. Minor wear or damage can be easily refreshed without removing the existing coating, allowing the surface to look new again while maintaining its original integrity.
SECTION 5 — Warranty
Q1 — What does the 5-year warranty cover?
A: Coverage includes debonding, peeling, or discoloration under normal conditions. Full details are outlined in the Warranty Certificate.
Q2 — Is the 5-year warranty transferable?
A: Yes. The warranty may be transferred to a new property owner for the remaining term, ensuring ongoing protection.
SECTION 6 — Support
Q1 — What happens if an Artizan Décor franchisee fails to complete the work as agreed?
A: If a franchisee does not fulfill a contract to completion, Artizan Décor will step in to assess the situation and ensure the client’s project is completed to company standards.
Q2 — What kind of support can I expect from Artizan Décor after my new surface is installed?
A: Artizan Décor provides comprehensive after-care service and guidance, including maintenance tips, repair assistance if needed, and ongoing customer support to ensure your surface maintains its beauty and performance for years to come.
SECTION 7 — Franchise & Partnerships
Q1 — How can I become an Artizan Décor partner?
A: Apply to our Certified Master Artizan Craftsman Program, which includes professional training, territory rights, marketing tools, and access to proprietary products.
Q2 — What kind of support do franchisees receive?
A: Franchise partners benefit from technical training, marketing kits, operational support, and lead opportunities within their territory.
QUICK REFERENCE TIPS
Maintenance Tips
- Wipe standing water promptly.
- Use felt pads under furniture to prevent scratches.
Application Preparation
- Collect photos, measurements, and color inspiration before consultation.
CONTACT INFORMATION
Artizan Décor
Website: www.artizandecor.com
Email: info@artizandecor.com · franchise@artizandecor.com
Phone: (514) 804-9032